All reservations must be received in writing via fax or email at the following:

For Individual:

• 14 days prior to guests check in.

For groups (10 rooms and more):

• 30 days prior to check in.

All reservations for special Holiday periods such the period of last week of December and the Easter Week must be prepaid 30 days in advance without exception, and this period cannot be fragmented.
Payments

Cancellation and Refund policies

All cancellations must be received in writing via fax or email by the sales & reservations department. Fax 2231-2324

• Cancellations received prior to the prepayment date will be fully refunded.
• Cancellations not received prior to the prepayment date will result a penalty fee as follows:

For individuals:

• Before 3 days to arrival date: 50 % of the price of the 1st night
• After 3 days to arrival date: 100 % of the price of the 1st night

For groups (10 rooms and more):

• Before 15 days to arrival date: 50 %
• After 15 days to arrival date: 100 %
• The same applies for “No shows”: 100%